What Is the Status of the User Portal?
The Receiver and his team launched a revised User Portal on October 30, 2024. The revised User Portal—Portal 2.0—includes the Receiver’s determinations for each of the disputed transactions.
Portal 2.0 allows users to submit their payment information and review the Receiver’s determinations and decide whether to accept the Receiver amount or object to that amount and provide additional information to resolve the dispute.
We encourage everybody to visit the User Portal to determine the status of their transactions and, most importantly, provide payment information.
I am trying to reset my password but I did not receive a code to access the Portal. What can I do?
Please check your spam or junk folders. The code may be found there. If an email with the code is not in either folder, please check your blocked email addresses and see if you have previously blocked emails from @stretto.com. If you have blocked emails you will need to unblock @stretto.com first before requesting a new code. When requesting a new code, or if you still encounter issues after following the instructions above, please contact Stretto at EminiFX@stretto.com.
I tried to merge my accounts, but it did not work. What can I do?
Please send an email to EminiFX@stretto.com identifying the accounts you sought to merge. We will review and get back to regarding this issue as promptly as possible.
How did the Receiver make determinations on transaction?
The Receiver and his team engaged in a thorough review of EminiFX’s books and records and compared that information to the transaction information provided by each User. Where the Receiver could not verify or validate the transaction information provided by the User or if the User did not provide any information, the Receiver disputed those transactions. For each disputed transaction on your transaction log, the basis for the dispute is listed. A summary explaining the basis for each type of dispute and how it can be resolved can be found in the Updated Portal Instructions page on the Receiver’s website and found https://www.eminifxreceivership.com/updatedportalinstructions.
The Receiver disputed my transactions. What should I do?
First, you must respond on the portal to any disputed transaction by December 16, 2024. If you do not respond by December 16, you will waive your right to object, and the Receiver’s amounts will be used to determine your claim
You can respond to disputes in two ways:
(1) You can agree to the Receiver’s determinations for all of your disputed transactions by hitting “Accept All” at the bottom of the Claim Status section. What clicking this means is that you agree to use the numbers the Receiver was able to verify, and you are not going to object to any of the listed disputes. If you agree to accept all and click the button, you will get a final pop-up notice that asks you to confirm that you want to accept all of the Receiver’s recommendations.
(2) You can review each of the disputed transactions on your updated transaction log and either accept or dispute each transaction. A disputed transaction will show as “Disputed,” and the reason for the dispute will appear under “Basis for Dispute.”
The Receiver’s determination—that is, the amount the Receiver proposes for your transaction—is shown in the “Receiver Determination Amount” column.
If you object to the Receiver’s determination, after selecting Dispute, you will need to provide a reason why you do not agree with the Receiver and upload any documentation in support of your position. Once submitted, the Receiver will consider your dispute and he or a member of his team may reach out to you to discuss and seek to resolve.
What do I do if I continue to disagree with the Receiver’s resolution of a disputed, added, or unrecognized transaction?
The Receiver and his team will attempt to resolve certain disputed transactions consensually with each User, if possible. The Receiver can resolve disputes that are about whether a transaction actually occurred, and may reach out to ask for more information. The Receiver cannot resolve disputes where a User is seeking ROI, Bonuses, or another amount not allowed under the Claims Procedures and Proposed Plan.
If you do not agree with the Receiver’s determination with respect to any disputed transactions, the Receiver will file an objection with the Court pursuant to the Court-approved User Transaction Procedures.
You will be provided with notice of such objection and instructions for how to submit a response to the Court if you so choose. In general, the Receiver will take steps to ensure that Users are not identified by name, user ID, or any other personally identifying information in the objection log or the responses thereto.
I already provided documents to the Receiver. Why is my transaction still disputed?
The documents that you may have provided were insufficient to verify your added transaction or your dispute. Thing like a snapshot of your EminiFX dashboard or purchases of Bitcoin without documents showing that the Bitcoin was then deposited into EminiFX are insufficient to verify a transaction. A summary explaining the basis for each type of dispute and how it can be resolved, including the type of document that will be most useful to resolve a particular dispute, can be found in the Updated Portal Instructions page on the Receiver’s website and found HERE
Why is there a discrepancy in what I put and the Receiver-determined amount?
The Receiver considers all the transaction information provided by Users and compares it to the books and records of EminiFX. Where a discrepancy is found and/or if the information provided by the User is not sufficient to verify or validate that the transaction took place, the Receiver is obligated to object to those transactions.
The amount of each transaction, as reflected in the Transaction Log, may differ slightly from the amount that may be reflected in your records because you may have had to pay fees and other transactions costs (such as transaction fees for CoinPayments).
As a reminder, the Receiver is not giving credit for ROI, bonuses or internal transfers.
Are there any electronic payment options for residents of foreign countries?
Yes. For Users residing outside the United States, the Payment section of the Portal provides several options to receive distributions electronically, including PayPal, Zelle, and Venmo.
However, some (or all) of the electronic payment options may not be available in all countries. We are aware of a small number of non-US countries in which none of the electronic payment options are available to Users. The Receiver’s team will be reaching out to Users in those countries directly to discuss alternative payment options.
I have a new email or address information. How can update my contact information?
You may request to update your email or other contact details by selecting the “Change Contact Info” link at the top of the User Portal screen. All requests will be submitted to the Receiver for consideration.
I selected a payment method on the User Portal, but now I would like to change my payment methods. How can I update my selection?
The Payment panel in the User Portal can be updated to change your payment information. You will be able to make updates at any time, except within a small window prior to the Receiver making any distribution. The Receiver will notify Users of any deadline to update payment methods prior to making a distribution.
I accidently reassigned certain of my deposits and I would like to reset / change my reassignment selections. How do I reset my reassignment selections?
Please reach out to Stretto at EminiFX@stretto.com and explain what happened
What if I missed the February 26, 2024 deadline to verify transactions or submit disputes? Did I lose my claim?
If you missed the deadline, your transactions have been presumptively verified. You cannot add or dispute transactions. However, you will NOT lose any claim you may have—that claim will be based on the data available to the Receiver, including the amount of withdrawals and deposits made by the User.
Why are there no transactions listed on the Transaction Log?
The Receiver has undertaken a review of documents available to him and has sought to attribute all deposits of money into the EminiFX System (Contributions) and all withdrawals from the EminiFX System (Withdrawals) to a particular EminiFX User Account. If there are no transactions listed on you Transaction Log, it means that the Receiver did not find any Contributions or Withdrawals related to your EminiFX User Account, nor did the User add any during the User Portal process.
What if I did not make any Contributions or Withdrawals?
If you have not made any contributions or withdrawals into or out of the EminiFX System, you do not need to do anything and no action is required by you.
Where is the full list of court-approved procedures available?
The procedures for the verification of User Contributions and Withdrawals contain a complete description of the process for reviewing such transactions, which can be found at the Procedures Order (docket no. 228). The most recent version of the Procedures can be found on the Receivership website HERE.