USER PORTAL FREQUENTLY ASKED QUESTIONS

🖥️ WHAT INFORMATION IS IN THE USER PORTAL?

You can see all your important numbers in your User Portal:

• Total verified deposits
• Total verified withdrawals
• Your distribution amount

Log into your User Portal HERE

🔍 HOW TRANSACTIONS WERE REVIEWED

1. The Receiver's team carefully examined:
   • EminiFX's books and records
   • Transaction information you provided
2. Transactions were disputed when:
   • We couldn't verify the information you provided
   • You didn't provide any information

⏱️ MISSED THE OBJECTION DEADLINE?

If you did not respond to disputed transactions by December 16, 2024:

• Your right to object has expired
  • You can no longer challenge the Receiver's decisions
• What does than mean for my claim:
  • The Receiver's amounts will be used to calculate your claim
  • These amounts appear in the "Receiver Determination Amount" column
  • If the Receiver determined you have no valid deposits, your claim amount will be $0
• Where to see these amounts:
  • Log into your User Portal
  • Look at the "Receiver Determination Amount" column for each transaction 

🛑 IF YOU OBJECTED TO THE RECEIVER'S DECISION

What happens to your objection:

• If you selected "Dispute" before December 16, 2024, your case was reviewed by the receiver

Unresolved disputes were submitted to the Court:

• The Receiver filed with the court a summary of User Objections DKT 497 and DKT 504
• The Receiver requested that the Court approve the Receiver’s proposed resolution, DKT 506
• Users had until September 9, 2025 to provide additional information in support of their objection to the Receiver’s determinations.
• The Court approved the Receiver’s determinations on September 22, 2025, DKT 527.
• The Final Claims Report was filed on October 3, 2025 and emailed to all users.
• Users can go their individual Portals to review the final determinations on their transactions.

⚖️ WHY TRANSACTION AMOUNTS MAY DIFFER

Reasons for differences between your amount and the Receiver's amount:

1. Verification process:
   • The Receiver compares your information with EminiFX's official records
   • If there's a mismatch or insufficient proof, the transaction is disputed
2. Transaction fees:
   • Your records might show the amount before fees
   • The Transaction Log shows the actual amount received by EminiFX
   • This includes deductions for CoinPayments fees and other transaction costs
3. Important reminder:
   • ROI (Return on Investment) is not counted
   • Bonuses are not counted
   • Internal transfers between users are not counted

The Receiver must ensure all transactions are properly verified with adequate documentation.

💳 HOW TO RECEIVE YOUR PAYMENT

Choose your payment method:

1. Log into your User Portal
2. Find the payment information section
3. Select your preferred method:
   • Electronic payment (recommended - faster)
   • Paper check (U.S. addresses only)
4. Enter your payment details

Important notes:

• We recommend electronic payment for faster processing
• Checks can ONLY be sent to U.S. addresses
• You must provide your payment information to receive money

Take action now:

• If you have not provided your payment information yet, please do so immediately
• October 31, 2025 is the deadline to provide payment information to receive your initial distribution (if you have not already received it) this year
• Please tell any friends or family who invested in EminiFX to provide their payment information too

🌎 PAYMENT OPTIONS FOR INTERNATIONAL USERS

We offer electronic payment options for users outside the U.S.

Available electronic options include:

• PayPal
• Zelle
• Venmo
• Other electronic methods

Important notes:

• Not all options work in every country
• Some countries may have limited or no electronic options available

If you're in a country with no available options:

• Don't worry - we know about this issue
• Our team will contact you directly

We'll work with you to find alternative payment methods

UPDATING YOUR INFORMATION

How to update your contact information:

1. Log into your User Portal
2. Click the "Change Contact Info" link at the top of the screen
3. Enter your new email or address
4. Submit your request
5. The Receiver will review your changes

How to change your payment method:

1. Log into your User Portal
2. Go to the Payment panel
3. Update your payment information
4. Save your changes

Note: You can update your payment method anytime except during active distribution periods. We'll notify you before any deadlines to update payment information.

REASSIGNMENTS OF DEPOSITS

What if I made a mistake with reassignments?

• Reassignments cannot be changed at this point

⏰ MISSED THE FEBRUARY 2024 DEADLINE TO DISPUTE OR ADD TRANSACTIONS?

You have NOT lost your claim

If you missed the February 26, 2024 deadline to dispute or add transactions:

• Your transactions are considered "presumptively verified"
• You cannot add new transactions now
• You cannot dispute transactions now
• Your claim was still processed based on:
  • Records the Receiver already has about your account
  • The withdrawals and deposits we can verify you made

⏰ MISSED THE DECEMBER 2024 DEADLINE TO OBJECT TO THE RECEIVER’S DETERMINATIONS?

• You can no longer object to the Receiver’s determinations
• You cannot add additional transactions
• The claims process is complete
• Whether you have a claim will be based on the Receiver’s determinations

What you should do now:

• Make sure your payment information is up to date in your User Portal
• Check your claim status in the User Portal

📋 WHY YOUR TRANSACTION LOG MIGHT BE EMPTY

If no transactions appear in your log:

• The Receiver reviewed all available documents to find:
  • All deposits (money going into EminiFX)
  • All withdrawals (money taken out of EminiFX)
• If your Transaction Log is empty, it means:
  • The Receiver found no record of you making any deposits to EminiFX
  • The Receiver found no record of you taking any withdrawals from EminiFX
  • You did not add any transactions yourself during the User Portal process

What this means for you:

Based on our records, you did not put money into or take money out of the EminiFX system.

🤔 WHAT IF I NEVER PUT MONEY IN OR TOOK MONEY OUT?

If you did not make any deposits or withdrawals:

• No action is required
• You don't need to do anything else
• Your account is already properly reflected in our system

🔑 PASSWORD RESET PROBLEMS?

1. Check your spam/junk folder
   • The reset code email might be there
2. Check for blocked emails
   • See if you've blocked emails from @stretto.com
   • If blocked, you must unblock @stretto.com before requesting a new code
3. Still having trouble?
   • Contact us at EminiFX@stretto.com
   • Explain that you requested a password reset code but didn't receive it

👥 ACCOUNT MERGE ISSUES

The account merge function is no longer available.  The claims review process is complete and most distributions have been made to eligible users.  We can no longer merge accounts.

📑 WHERE TO FIND THE OFFICIAL PROCEDURES

The complete court-approved procedures for verifying deposits and withdrawals are available in two places:

1. Procedures Order (docket no. 228)
   • Contains the full legal description of the verification process
2. Receivership Website
   • The most current version is available HERE
   • This is the easiest place to find the information

These documents explain in detail how transactions were reviewed and verified.

Distribution Plan Frequently Asked Questions
 

✅ DISTRIBUTION PLAN APPROVAL

Yes, the plan has been approved

• The Court approved the Receiver's Distribution Plan on January 21, 2025

Where to find the documents:

• Court's approval decision
• Complete Distribution Plan
• Simple explanation of the Plan

💰 HOW MUCH MONEY WILL YOU RECEIVE?

Your initial payment depends on how much you deposited:

If you deposited $1,000 or less (Class 3A):

• You'll get 55% of your deposits minus any withdrawals
• Example 1: $800 deposit, no withdrawals = $440 payment (55% of $800)
• Example 2: $800 deposit, $100 withdrawal = $340 payment ($440 - $100)
• This will be your only payment

If you deposited more than $1,000 (Class 3):

• You'll get 45% of your deposits minus any withdrawals
• Example 1: $10,000 deposit, no withdrawals = $4,500 payment (45% of $10,000)
• Example 2: $10,000 deposit, $1,000 withdrawal = $3,500 payment ($4,500 - $1,000)
• You might get more payments later

Important note:

If you already withdrew more than your calculated payment amount, you won't receive a payment.

• Example: $10,000 deposit with $5,000 withdrawal = no payment (since $5,000 > $4,500)
• This affects only a few hundred users out of tens of thousands

❌ ROI, BONUSES & TRANSFERS ARE NOT COUNTED

What's NOT included in your payment calculation:

• ROI (Returns on Investment)
• Bonuses
• Internal transfers between users

Why these aren't counted:

• The Court ruled that "the gains and bonuses were illusory"
• The Court determined "EminiFX was a Ponzi scheme that did not generate any actual profits"
• All deposits were pooled together in one account
• Withdrawals came from other investors' deposits, not from investment profits
• This same pool of money is being used to make payments now

One exception - deposit reassignments:

If another user agreed to reassign one of their verified deposits to you through the portal system:

• This amount WAS added to your verified deposits
• The other user's verified deposits was reduced by that same amount

⏱️ WHEN YOU'LL RECEIVE YOUR PAYMENT

Payment Schedule:

• Initial payments were made in waves throughout 2025
• Each wave happens after users have allowed transactions and provide their payment information

First Wave:

• The first wave of payments were initiated February 28, 2025
• The first wave of payments went to eligible users that provided payment information by January 31, 2025

Second Wave:

•  The second wave of payments were initiated March 31, 2025
• The second wave of payments went to eligible users that provided payment information by March 21, 2025

Third Wave:

• The third wave of payments were initiated May 21, 2025
• The third wave of payments went to eligible users that provided payment information by April 30, 2025

Fourth Wave

• The fourth wave of payments were initiated June 26, 2025
• The fourth wave of payments went to eligible users that provided payment information by June 18, 2025

Fifth Wave

• The fifth wave of payments were initiated September 18, 2025
• The fifth wave of payments went to eligible users that provided payment information by August 8, 2025

Final Wave:

• The final wave for Initial Distributions will be made by the end of 2025.  The final wave will go to all users who:
  • Have allowed claims eligible for distribution
  • Did not previously receive an Initial Distribution
  • Provided payment information or have a U.S. address on file with the Receiver to which a check can be mailed

⚠️Important Notes:

• If you want to receive payment by your chosen payment method, you MUST provide payment information by October 31, 2025 
• The payment information section will be temporarily locked during each payment wave
• It will reopen after each wave is completed

⚠️What if I did not update my payment information by October 31, 2025:

• You will receive a check by mail sent to the mailing address on record
• Checks can only be sent to U.S. addresses

⚠️What if I missed the October 31, 2025 deadline to provide payment information and I do not have a U.S. mailing address or record or the address is not current?

• You should still go into the Portal and provide valid payment information
• However, your distribution will be delayed.  You will receive both your initial and second distribution at a later date, when the second distribution to users is made.  You will not lose your distribution, but you must provide payment information.

General Frequently Asked Questions

What's Happening with EminiFX?

• On June 15, 2022, the Court appointed David Castleman as Receiver over EminiFX
• EminiFX is no longer operating
• More information is available on this website

What is a Receivership?

• A legal process where a court-appointed receiver takes control of a company's assets
• The receiver identifies, protects, and maximizes asset values for investors and creditors
• The Receiver has power to collect and take possession of EminiFX property and records

Why is EminiFX in Receivership?

• EminiFX was alleged to operate as a Ponzi scheme
• It offered unrealistic returns (5.00-9.99% per week) without investments to support those returns
• The Receiver found that withdrawals were funded by new user contributions, not investment gains
• The Court approved the Receiver’s distribution plan and confirmed EminiFX was a Ponzi scheme in January 2025

What's Happening with the Criminal Case Against Alexandre?

In February 2023, Eddy Alexandre plead guilty to commodities fraud and he was sentenced to 9 years in prison. He is currently incarcerated

Will Eddy Alexandre Be Involved with EminiFX?

• No, the Receiver has terminated Eddy Alexandre from EminiFX
• The Receiver now controls EminiFX's assets and operations

Who Does the Receiver Work For?

• The Receiver is an agent of the Court and works for the appointing judge
• The beneficiaries are members, creditors, employees, and other interested parties

Where to Get Updates

• Visit www.eminifxreceivership.com
• To get email alerts when new documents are filed, visit www.eminifxreceivership.com/civil-docket and click the blue "Subscribe" button

Can I Write Off My Investment Loss?

• The Receiver cannot give tax advice
• Please consult with your accountant or tax advisor

Will There Be Assets to Pay Claims?

• The Receiver has secured over $150 million in EminiFX assets
• A $100 million initial distribution has been announced
• Claimants won't receive the full amount of their claims, but will receive a substantial portion

📬 HOW TO STAY UPDATED

Get the latest information:

• Check the website regularly for new updates

Subscribe to email alerts:

1. Visit www.eminifxreceivership.com/civil-docket
2. Click the blue "Subscribe" button
3. Choose how often you want updates:
   • As documents are filed
   • Daily summary
   • Weekly summary

These email alerts will tell you when new court documents are filed in the case.

📞Who to Contact for More Information

• Email: EminiFX@Stretto.com
• Phone: (855) 228-3721 (toll-free) or (949) 407-5078 (international)